We encourage you to call 211 for immediate shelter referrals, while we assist you in processing your housing assistance application with us. Once we receive your complete application, you will be scheduled an intake date with a case manager. Your case manager will assist you in submitting your payment request for review. Our process takes up to 3 weeks from the time you meet with your case manager for intake. There are no guarantees of payment until your application has been reviewed and a decision has been made.