Eckerd Connects’ Eckerd Rapid Safety Feedback® (ERSF) was developed to stem the tide of child abuse deaths in Hillsborough County, Florida after an unprecedented nine child homicides in less than three years under the previous system of care operator.
Eckerd Connects, already the lead agency in Pasco and Pinellas counties, competed and was selected to be the lead agency of Hillsborough in 2012. Eckerd Connects then conducted a 100 percent review of the 1,500 open in-home and out-of-home child welfare cases in the county, as well as extensive research on the nine abuse death cases. From this review, Eckerd Connects identified common risk factors seen in highest risk situations, as well as critical case practice issues that, when completed to standard, could reduce the probability of serious injury or death.
Since then, Eckerd Rapid Safety Feedback® has been recognized for its success by organizations such as the US Federal Commission to Eliminate Child Abuse and Neglect Fatalities and the House Ways and Means Human Resources Subcommittee. Eckerd Connects is available to consult with state and county child welfare systems on ways to replicate Eckerd Rapid Safety Feedback® for their location.
Each of the high probability cases is reviewed by Eckerd Connects quality assurance staff utilizing the Eckerd Rapid Safety Feedback® tool, which focuses on critical case practices. Eckerd Connects uses a technology company, Mindshare, to provide software that produces real time data and agency performance dashboards.
“Eckerd (Connects) has led the way in using data to better protect children, and I am encouraged that more states are doing the same.” Chairman Vern Buchanan, House Ways and Means Human Resources Subcommittee
High risk cases are reviewed quarterly until case closure, removal of the children from the home, or when the youngest child turns three. If any safety concerns are identified during the review, Eckerd Connects quality assurance staff meets with the case manager and supervisor within one business day to develop a plan to ensure any safety concerns are quickly mitigated and to provide immediate coaching and support for case management staff. Agreed upon tasks are then tracked to completion by Eckerd Connects quality staff using an automated process that ensures accountability.
Improvements in practice from the first three years of implementation include:
Eckerd Rapid Safety Feedback® is being recognized nationally for its promising results:
Currently the states of Indiana, Maine, New Hampshire, Ohio, and Oklahoma are working with Eckerd Connects to develop a system-tailored approach to their child welfare and protection needs. Eckerd Connects can provide the Eckerd Rapid Safety Feedback® System to your jurisdiction. This would include:
For more information please contact Bryan Lindert, Senior Quality Director at (727) 461-2990 or firstname.lastname@example.org.